[nerdtalker]

I just called *2 and the woman did it in about 2 minutes. However, she said you need to have it for at least 30 days before it happens, but my protection is effective today. Curious.

I might head over and see if they'll replace it, it's a real bummer that the D-pad doesn't work, even making this call was puzzling as there isn't any "dial" software key, you have to tap on the number...