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Here in Indianapolis Sprint stores consider cracked screen physical damage and send you to Asurion, if you call Asurion and ask them they will tell you that is under their coverage and stores won't replace it. Looks like Sprint policy is not consistent across the board, I wish I went to one of your guys store when I cracked mine.
BTW I visited 8 stores in Indianapolis when I did so it wasn't just the technician at a store.
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