[Darkjedi]

from what I understand, they aren't supposed to cover damage taking place before you started the TEP plan. But how would they know eh?

regardless, something like a messed up ribbon/chrome flaking should be covered by the ESRP (extended warranty essentially) portion of the TEP. Go back to the store and get them to check your phone. They'll check your account to see if it has TEP, which it does now and either repair whats wrong, or order you a new phone without the deductible.