[reyderosquillas]

well I didn't know if the defect just happens by itself since my phone was always overheating and then the rectangle appeared, so I assumed the overheating had something to do with it, which according to what you just said, it must've been due to the overheating indeed.

I just need to make sure I'm fully prepared when I call them on Monday and know what to say to them to get the point across that it's not my fault. Do I need to ask for a supervisor and am I able to have them look at all the links I posted, that prove that everyone else has the same problem? Or do I just have to work it out with a supervisor?

What is everyone saying to HTC America to get their **** fixed under warranty?