[d94]

im a sprint tech at an indirect dealer
we're an authorized service center
she's gunna be paying a $99 deductable unless she can persuade the tech to lower it. its even possible to get it replaced for free if the guy is willing to do it

personally i get my phone replaced whenever mine gets banged up, but thats because im in charge of the service center i work at..as far as getting your phone replaced twice a year, thats only if you go through assurion. if you get it replaced in store via service and repair i have yet to see a cut off