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Old 09-17-2007, 06:48 PM
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Thesian
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Quote:
Originally Posted by Krayziepop View Post


How is cracked, not considered physical damage? If he takes it to a Sprint store, they are gonna give him the number to Asurion and say have a good day. Cracked screens are not a manufacturers defect, and will be treated as an insurance claim.

You may get lucky though... some Sprint techs aren't the brightest bulbs pulled out of the box (I talk circles around them when I go into the store, just for fun - plus the looks on their faces thrills me ) So hell.. give it the ole college try. Just don't go in expecting a free replacement, because that is highly unlikely to happen in your situation.

Please, come to the Brookfield, WI Sprint Store... Talk circles around me... I DARE you...

Also... A broken screen would be covered by ESRP. Any tech that tells that a broken screen isn't is full of crap. Provided no board level damage (includes the mainboard being exposed), and/or liquid damage is found, we would replace it for free.
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No, I'm sure it does that all the time... Can you duplicate it for me? No? Its intermittent? Oh, so it doesn't do that all the time. Oh, just most of the time? But I need to duplicate the problem to find the problem... oh... Why should I be able to fix a phone I can't tell is broken? (Conversation with a Sprint customer)
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