[mkohn]

xv6800 has a white spot and the left directional button doesnt work anymore...I went into vzw store to exchange (reverted back to stock first, and hoping for a touch pro). They had no 6800s in store but would order the 6800 as a replacement, they would not upgrade me..i declined. called asurion for an insurance claim hoping for a touch pro replacement, they had stock on xv6800s too, i cancelled the claim. called vzw back yesterday for a replacement, again hoping for a touch pro. THey have stock in xv6800s and are sending that as replacement. should have Monday...When I called vzw for the replacement, the tech "questioned" the problems if they were related to my recent "hard reset and phone not being able to authenticate"...