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I am assuming that you guys are using WM5 so i am not sure whether you guys have this option but under SETTINGS, go in to USB TO PC. In there, just uncheck the "Enable advanced network functionality" and it should sync just fine!
I have the Sprint version with WM6 and it wouldn't recognize my device at all....and I am using Vista on both of my computers so I have Windows Mobile Device Center instead of Active Sync, but it shouldn't really make any difference.
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