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Re: i took my phone to the sprint store today...
Since he edited well after, maybe you didn't notice, but the bootloader button combo is to boot while holding power and voldown. You can accomplish this either by holding those two and hitting the soft reset button, or (easier) by shutting it off first, then just holding the two.
I haven't had a flash fail to boot entirely yet, but I've done this when activesync is being flaky.
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