[gator2k83]

Look for mymobiler it installs over active sync connection to the phone without the need to click on anything on the phone end... after it installs the screen of the pda will show up on your computer screen. After you can see the screen use something like Pimbackup from dotfred and backup your contacts and sms to a file on the storage card or a place on the phone... after thats done if you don't have a mem card in the phone ise the active sync conn to copy the pimbackup file to your pc and then procede with the hard reset.