[chappy]

If so, I may be able to help.

Here's what I'm offering:

If you went to a Sprint store, and you were told something that you feel is out of left field, PM me with either your phone number or e-ticket #. I will look at the ticket and see what notes, if any, were left. I will then try to explain to you what the technician stated and why they told you what they did. If there aren't any notes left, there's not much I can do.

Here's what I will not do, so don't ask:

Order you a device. Change ANYTHING on your account. Tell you how to circumvent the system. Tell you what your device will swap into. Tell you "what to say" to get your device swapped. Basically I'm not going to do anything shady, or anything that could get me fired.

I'm going to attempt to tell you what the technician saw/did to your device, and try to give a better explanation as to why they rejected your device for repair, or ordered a device, etc. I'm not going to be able to "override" what was done, or anything of that nature.