[hworang]

I have tried the unlocking step by step. where I get stopped is after the window pops up that says make sure that you are connected to your pc, check to make sure the your computer does not hibernate etc, I check the box and then click next and that is where I get the dialog box that says "ERROR[240]: File Open The Update Utility can not open the requested file. Please check your update Utility" ughhh and this is as far as I get. I have done many searches and i seem to be the only one getting this error. i am connected through Activesync and battery is over 50% Can anyone PLEASE help me? I have a Verizon TP

thank you