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Sprint has ALWAYS has $h!ty service in the stores. They know how to sell phones/plans, but in my experience the stores are employed with 99% sales and 1% that actually know something. I have had much better help in this forum and sprintusers.com than ANY Sprint store. Try Sprint's call center tech support, as they may be able to help. THEY get paid to help with these kinds of errors, and actually helped me reprovision PCS on my 6700 recently. It WAS worth the 10 minute wait because I hung up with PCS working 100% . Get them to credit your account while you're at it.
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