If you can't get that to work, you can do a hard reset with the ## codes. IF you have sprint dial ##786# then select reset under the right softkey menu. Enter your msl and thats it. Make sure to record your MSID though because this method will require you to reprogram the phone. If you don't have your msl look here. http://forum.ppcgeeks.com/showthread.php?t=43560