Quote:
|
Originally Posted by toolz
the website at sprint com says it is 399.99 so a regular customer care rep or supervisor will usually not give anything additional no matter how much common sense or authority they have. Its normal for you to have to get to cancellations aka retention aka account services for anything additional than the 150 rebate or promo rebates. not giving someone credit whenever they ask for it does not make terrible customer service. Sprint wouldnt last long if they did that, then where would you get a Mogul
|
The CS and Supervisor I spoke to logged into the SERO site with the email address I gave them to see the price.
They did not contest it, they just told me I would have to cancel my account and re-order it, the cancellation rep told me it was silly and just credited my account.