[abrigham]

I might be able to shed a bit more light on this - as myhollowworld2 said, you will most likely get another Mogul.

I say this because I just had mine replaced under TEP (the warranty side not the insurance side) and they sent me another Mogul. I was expecting just a refurb Mogul, but when I opened the box this afternoon, I found a brand new, still in retail box w/ all new accessories, Mogul. Also, I've noticed a few differences with this one compared to my original. First off, the slide mechanism seems firmer (tho it may just be that my prev phone had loosened up w/ wear). Also, the vibration seems more subtle - its no longer the harsh BZZZZ, its more of a muted buzz. I'm wondering if this is a slightly newer hardware revision since it was speculated for a while that the white/bright spots on the LCD were caused by the location/intensity of the vibration motor.

So, anyway, the point of all my rambling is that getting another Mogul may not be all that bad if they give you a NIB like they did for me.

As a side note, can anyone tell me how to verify for sure if this is a new or refurb? (i know somewhere on the phone in one of the hidden menus you can find hours of use and refurb date or something) I'll search the forum and see if i can find it, too.