[hempy]

Try calling customer service instead of going to a Sprint store. In my experience in dealing with them, the store employees are often much less informed and are more inclined to lie to you rather than take the time to help you with a problem. I've been lied to numerous times at corporate stores, and witnessed many more. This isn't to say that CSRs don't do it as well, but I find I have more luck calling customer service or emailing ecare than actually going in person.