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Keith, having worked for both UPS AND Sprint, I can definitely understand the frustration.
First, make sure Sprint has the right shipping address for you. When you placed the order, they should have verified. Also, ask to get the shipping refunded. With Sprint, the fastest way to get it is to have them do a credit on your bill. Ask to speak to retention . they will look at the notes and you might be able to get a FREE 6800 for all of the trouble! Hope this helps!
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