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Old 11-02-2008, 03:31 PM
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e.lamberson
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Re: ugh! sprint telesales issues!

Typically, most accounts with any spending limit does not have the ability to bill to the account. There are a few exceptions in these cases but the vast majority of customers with any spending limit do not have this ability. Also, it depends on the department for which you are speaking with. Most have the same ability but I have seen when some customers couldn't bill to the account in the store or through telesales yet retentions was able to work something out. Also, most people who are only approved for three lines or less do not have the ability to BTA. Again, there are some exceptions but these exceptions are usually customers who have had their account with good payment history and the credit review department will have removed or increased the customer spending limit as well as given the ability to BTA. Just because you have a $500.00 spending limit does not mean in any way that you automatically have the option to BTA. I hope this helps.
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