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Re: how do you hard reset the tp?
With the phone OFF (very important that the phone is off) press and hold the volume down button and the ok (center of dpad) buttons. While holding those buttons down, power on the phone, keep holding the buttons until a message is displayed about pressing the volume up button to hard reset or any other button to cancel. If that message does not come up, repeat (from power off state) until it does.
Good luck
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