[TheMostToys]

Sprint had HTC disable the hardware hard reset. Regardless of what it says in the manual (page 82, press and hold volume down and ok buttons while soft reset.) it does NOT work.

I locked my phone, something I never do, but I was playing around and next thing you know, it's locked. Although I'm 99% sure I know what the password I entered was, apparently I mistyped something. Next thing you know I'm trying everything and the prompt is locked out for 3 minutes between each try. So I figure, no big deal, I'll hard reset and sync and go on with my day. WRONG. After trying dozens of times I gave in and took it to the Sprint store. Mine is the first Touch Pro they have seen. Needless to say they were unable to help.

Until somebody figures out how to hard reset, I'm going to be MUCH more careful with my new TP.