Quote:
Originally Posted by blkout
Yeah I know and they just responded to me again. (below) A pro might work better, I dunno. My Mogul worked great and I loved it up till it stopped. I would be hella happy if they would even get me a working Mogul. But after paying for one and have so many replacements they still wanna give me more refurbished phones. At what point does it stop?
|
Dude! Thats sick! Have you ever asked to speak to a manager?
Now you know why I left Sprint. I bought a non PPC phone one time, I asked them to put every service they had on it to include the best level of insurance. Six weeks later I dropped the phone, it bounced and landed in a cup of pop. Phone was dead, called Sprint and they told me that they could do nothing because the plan was not added. I said fine cancel my plan and we can dispute the bill in small claims court if you choose. They had a supervisor call me back and then they agreed to replace the phone. Sprint customer service is by far the worse I have ever had to deal with. It was horrific! I have no doubt of your experience noted above.
Secondly the Support Rep needs to drop the attitude. I would have already called his supervisor to discuss this. I manage a tech support call center and we also handle email support. If one of my techs got mouthy to a customer like that it would not have been something I would have been happy with.
Call the customer service line and ask for a Supervisor. STAY CALM and non argumentative and you will get a new phone.
Good Luck