Re: Massively damaged phone. Have TEP. Will Sprint replace in store?
Just got off the phone with Asurion's resolution team. No argument required. They are sending me a brand new Mogul that I should get Tuesday or Wednesday.
They apologized profusely. Their policy is that any remanufactured phone should not be able to be visibly picked out as a remanufactured phone. Any defects, even cosmetic, qualify for a replacement. The fact that the touch screen wasn't even responsive automatically grants me a new in box Mogul. I didn't even bother to activate the other one. Guess I'm using a Katana for a few more days.
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