[PhantomApolyon]

I guess I should chime in here because I sell/repair for sprint full time.

There are 2 scenarios WITH TEP(I really wish sales reps would take the time to explain this stuff because customers could understand the policy they sign up for):

#1. Equipment Service & Repair (General Maint., Defects, wear & tear, hardware faliure, etc)<-- In Store
#2. Equipment Replacement (lost, stolen, water damage, discresionary physical damage) <-- Asurion

NOTES:

Physical Damage is GENERALLY NOT covered in store(ex: cracked or busted screens, flip phone in 2 pieces, etc) YES, I know it used to be but it was always against policy. We just used to have leinency we no longer have for physical damage

Liquid Damage is NOT covered in store.

Board Level Damage is NOT covered in store.

Board Level Faliure IS covered in store by means of an advanced exchange as long as it wasn't subject to excessive abuse(rare)

*gets off the soapbox*

The biggest thing to keep in mind is ask yourself, "would this be cost effective to fix if I owned a repair center" If the answer is no, assume you wont have an immediate replacement(excluding board level FAILURE), sometimes you'll be wrong but its a good rule of thumb.