[superevilllama]

well I just walked out of my sprint store a few days ago with a brand new mogul in the box. They were all out of refurbs. I originally took my phone in for the usb charging port falling out. The technician mentioned that in the beginning of September their policy actually changed a bit to either exclude or charge for certain types of damages to the phone. (This time he did not charge me). So I would take it in very soon to ensure you get it replaced and if they say anything about the policy, since its new, just say you were not aware.

Take care of your new one!