Quote:
Originally Posted by mindfrost82
Asurion is the company Sprint uses if you have the additional warranty on your phone and you need a replacement (breaks, water damage, etc). You pay monthly for this insurance and there is a $50 deductible whenever you have to use it to get another phone (and its usually a refurb).
I've never heard of them replacing phones for free. That sounds like something Sprint would do if they're aware of an issue, not Asurion.
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I believe that there is some type of qualification or circumstance which causes the $50 fee to kick in. In my case, I pay $7 per month and when I had my vogue replaced, I went to the sprint store and walked out with a refurb in around 45 minutes. There was no additional cost or fee involved.
Of course, it's always possible that the program has changed. It has been four months since I received my replacement.
Best regards,
-boggsie