Quote:
Originally Posted by GentlemanLoser
*sheepish grin*
Factory...
The problem is that often the touchscreen is as unresponsive as the buttons.
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A soft reset is performed by sticking your stylus in the small hole located on the bottom of the phone by the upper right hand corner of the USB port. You do not need the touchscreen to perform a soft reset.
Check under Settings -> System -> Device Information and check your ROM version. If it is not 1.62.502.0 then you do not have the latest "factory" version. You can download it from the HTC site:
http://www.htc.com/us/FAQ_Detail.aspx?p_id=67&act=sd
Regards,
Tom