Thread: Sprint insurance rave!
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Old 06-30-2008, 06:16 PM
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Re: Sprint insurance rave!
In all honesty, being nice can go a long way. I've been over the top nice to them and it's gotten me the following:

1. When I call CS I almost always get bumped up to the upper crust of CS. They are always apologizing about having to make me wait, etc.
2. I had an issue with texts on my plan. I was sent directly to Technical Support (without being put on hold). Sprint opened a ticket and told me I would being hearing back from them. I had 2 calls back in less then 3 hours (one from their main Technical Support and one form some other Technical Support in Oklahoma).
3. Disputes on my bill are handled with one phone call and always go my way.
4. Have easily removed and added services from my plan without any problems, etc.

We have 5 lines on our account and have been with Sprint for 7 years. I'm always super nice to them.

late,
Coz
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