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My mother in law has tmo here and she gets the worst service ever.
I had the same problem when I had it.
The best customer service people but that doesn't help when you have no service.
I left tmo because my insured device got broken and they refused to cover it.
Not tmo but the insurance team.
I then went to at&t and had an issue and had the agent actually hang up on me.
My cell experience goes all the way back to bellsouth. Lol
Have had Cingular, Nextel before it merged and all in between.
I even had Sprint twice before staying the third time. That was when their cs was the worst ever.
Know what I am saying when I say Sprint is the best in this area.
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