This will resolve your issues if your Verizon phone has been "Sprintized" or help you restore your phone before returning it to Verizon.
To set your phone back to the default Verizon ROM, do the following:
- Download all necessary files 1) Titan Re-locker 2) Stock Verizon ROM 3) ROM Update Utility
- Unzip/rar the Stock ROM and the RUU (unrar using WinRAR) ****DO NOT UNZIP THE RELOCKER**** (it is a self extracting zip and will run properly as is)
- Place the Ruu_signed.nbh file in the RUU folder
- Hard reset your phone by holding down both softkeys, hitting reset, and pressing R (just for good measure)
- Connect your phone to your PC and make sure ActiveSync is connected
- Re-lock your phone by running Titan_Relocker.exe
- Place the stock Verizon ROM in the RUU folder
- Run the RUU by running ROMUpdateUtility.exe
- For good measure, let the Verizon ROM complete its setup.
I'm doing this from memory so please let me know if I missed a step so that I can update this post.
I hope this is helpful.
**I haven't been here in over 24 hours, so forgive me if this has been posted.**