[cyclical]

I took it in on Thursday 30 minutes before they closed, they had it done 30 minutes after they opened the following day.

So go in early on a Saturday or something. I had to go in twice to get them to fix it. My phone was not doing it all the time, it would come and go. The first time I went in the top of the screen started working again and they couldn't replicate it. Later that night it stopped working again and I rushed up there and showed them. Since they were able to see it not working/replicate they took it and repaired it.

You have to make sure you have full insurance with Sprint. My case was even all scratched up/cracked from dropping. Sprint people put my board, along with a new touchscreen (digitizer) into a new housing at no extra charge. Not a refurbished phone or anything like that, the phone serials all match the box they came in.