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Originally Posted by darren.wlsn1
Backup hardreset but im not sure its gonna help. Is phone new/did ringtones work ever/any 3rd party contacts apps/is she using stock or unlocked? Its simple to backup/hr so start there.
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Stock Rom. Phone is brand new. Ringtones sometimes work and sometimes don't.
Phone stops giving audio alert for ringtones. Ever stock tones until we slide the on screen silence bar to silent, then back to audio alert.
Only 3rd party app as far as music is Zedge wich is a ringtone picker. But that app did work on previous android devices.