[guitardoc64]

I got a call too yesterday. I was told that the fee was to "offset the cost of the network use of smartphones" (Huh?) I told them I understood that if I was adding a line, or renewing a contract but I did not see where it applies to a simple esn swap. I was told what I already knew "If a smartphone is activated it will incur the fee". "Even if I swap to one of my old phones?" "yes". "So an esn swap will start a new contract?" I was told that it would not be a contract renewal to do an esn swap. I told them that according to LA State law, that in that case the $10 fee was a fundamental change to the terms of an agreement according to the amount of payment for the service and invalidated the contract. I was told that Sprint "reserves the right to change the prices" I asked if they were going to send me a new contract to sign if I did an esn swap? No sir. I told them that I am a Windows Mobile and Android developer, and that the fact that I cannot switch phones without incurring the fee was a big inconvinence and that I had to tell several developers that I had worked with that I could no longer help them. I got apologies and "there is nothing I can do about the policy". I also asked them about the changes to the Premier customer rewards and told them that I was promised annual upgrades, and they took them away before I could even make use of it. The response was that the rewards program was a promotion and was subject to change at any time. I told them that was a poor way to say thanks to a 7 year 3 line customer. I ended the conversation with the request that someone who could do something better call me soon, as I have had a lawyer looking into the matter for possible legal action. I was told that someone would contact me in the near future.
I'll update when I have more.