ok this is what i got off another site to do a hard reset on the Q
This is after MOL2 for Verizon, not sure if it changed.
To do a hardware master reset, do the following:
1. With phone off, hold down action button (center silver button in D-pad)
2. Press and hold power button (red button on right under RSK)
3. At verizon logo, release red button
4. I continued to hold center button, not sure if you need to or not.
http://i129.photobucket.com/albums/p...ter-reset1.jpg
http://i129.photobucket.com/albums/p...ter-reset2.jpg
couple of images in thread with guide.
hope this helps