Quote:
Originally Posted by akmzero
I Love my job man. I love working with people. The ones im talking about are the ones who come in and start off the conversation "heres what your going to do" or walk up to you, shove the phone in your face and say its broken. When you ask whats wrong they simply say "ugh, the same thing as last time" I usualy provide less than stellar service.
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If you provided stellar service , that same person might smile and befriend you the next time they come in with a problem. Who knows, they might even add a few additional lines of service because they were impressed with the stellar service they might have gotten had the tech been willing to provide every customer with his or her best effort.