[Laos101]

Yeah it really depends. You have the people who call up the tech support and actually know what they're talking about (like me,) the other day i called up about my EVO and after getting to the top tier techie, she told me word for word "You sound like you know what you're doing so i'll just let you go to the store and get you a ticket"

then you have the other jackasses who pretend they know what they're doing and dont explain to the tech the basics (such as explaining you already hard reset. tried diff phones and such)

That ticket is how I got my replacement phone to come tuesday and not thursday next week.