Most recent encounter with the Apple store
For the first time, I was unhappy with the service. The first person I spoke to was rude, and said things like "Dude, that blows." Not the most intelligent sounding "genius." So I got the phone replaced (yet again. i have awful luck with these) when I got it home and went to sync it, it wouldnt let me restore from the backup. Why? Because the new phone has an older version of iOS than the backup. So, apple gave me a phone with an old version of the operating system. Thought that was interesting.
Matt
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