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Old 09-14-2010, 10:40 AM
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johncal
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Re: Changed to Omnia 2

Quote:
Originally Posted by gcianc View Post
^ exception... far from the "rule". I'd love to be "wrong" as would many others reading who know you're one lucky SOB that you found a "manager" who did this.
Found this from another guy on this board in stuck button thread...

"I have also experienced the broken button issue several times on several new and refurbished imagios. Finally, I got fed up (again) and called tech support. I told them that I was about to leave Verizon regardless of the ETF, if I couldn't have a reliable working phone. I've been a customer since before it was Verizon and explained to them how stupid it would be to lose a customer over this. I told them that I didn't expect a new phone, but I did expect a different, comparable phone. The agreed to send me a samsung omnia 2. They are also sending me a new battery, phones cover, and wall charge for the omnia 2 in exchange for my imagio accessories. It should get here tomorrow. I told them I would be ok with the original droid as well, but apparently it is not part of their "upgrade" matrix to go from windows mobile to android. I hope this helps someone. I love htc and think everything they do is innovative, but the software doesn't matter if they can't get the hardware right. "

Swap out option is there, you just need to be persistant"
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