[kixcastillo]

That's pretty much the way it goes now except for the restocking fee; just mention the sprint free 30 dial trial and you shouldn't get charged that. As far as the money being stuck on your bill, it's very likely this will happen unless you specifically ask to bill to your account, if it qualifies. If you do qualify then you'd see the charge for the phone on your account followed by a credit for the same amount when it reaches the warehouse. If it doesn't just ask to speak to a team leader and they should ok bill to your acct for this exchange.