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Old 04-23-2010, 11:45 AM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

Quote:
Originally Posted by mykie View Post
I don't know how any of you are able to get the TP2, I am now on my 6th Touch Pro, and Sprint is now refusing to replace any more of them, despite the fact that I have and pay for TEP! Here's the list of issues I've had with this phone:

1st: Keyboard light failed
2nd: Data connection failed
3rd: Random slowdowns/lockups/reboots
4th: Data connection failed
5th: Antenna problem, incoming calls/texts never come in
6th: Randomly powers off

The Sprint store is willing to replace my TP for a TP2 for $200. I've called Advanced Tech Support, but they're only willing to send me back to the store.
With Asurion only (currently) replacing the TP for another TP, should I pony up the $200 for the TP2, or is it still possible for me to convince Asurion to replace with the TP2?
Ok i had this same problem. I had 6 tp withen one yr with all kinds of probs. So i added another phone to my line for a while and i later added the tp back on. It had the small crack on the screen so i started the process with asruion. Afte so many returns your acct will be flaged even if its not your fault. The kept sending me refubs what do they expect. I had to go the back door rout.. it worked..
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