Quote:
Originally Posted by robrecht
Hi, all.
Verizon is replacing my old Touch Pro with a Touch Pro2. Yay!
But they are sending me a refurbished unit without the battery or the back that covers the battery. I can order batteries, extended batteries with the bigger back.
But where can I get a back that covers the normal sized battery? Though it's nice to have when I'm traveling, most of the time I will not want to use the bulky extended battery.
Verizon doesn't know how to do this. I will call HTC, but expect that won't be that cost-effective. Any other options?
Thanks, Robrecht
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I dont know if this is a warranty clain or a insurance claim but either way, I think VZW should be responsible for providing you with a
COMPLETE working device.
When Assurian replaced my Vogue with the Diamond they sent me a brand new phone.
I would call VZW customer support and complain until I got my way.