is this a new phone? i had the same problem with mine but i kept getting an error message whenever it tried to get a message over evdo.try going to your phone manager/services tab(set up all fields as neeted but well talk about the phone right now)/internet tap get settings and tap start in the next screen.then go to start screen/settings ap connections tab.select connections,tap advanced tab,tap select networks select set both fields to sprint.this is what worked for me.hope i helped
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