[DiamondUser11]

Thank you for the replies.. I guess I failed to mention, that although I can see the start button, the touchscreen and all buttons are not responsive. The touchflo fails to load, and the phone is "frozen" when powered on and the boot process is stuck showing only the icons on top & bottom. I am sure Ill have to do a hard reset to fix this, but wanted to try and get my data backed up beforehand. The activesync shows no device when I connect it to my pc, so I am at a loss as to how to backup at this point. The tech guys at the sprint store couldnt get into the phone to b/u either. I know that salvaging my data doesnt look good at this point, but was hoping you guys here might have another suggestion...