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I have had some bad experiences with Sprint Customer Service myself. I just switched back to Sprint from Verizon about a month ago. Took 2 weeks to port my number. I had to keep calling them and running through the same low-level, pointless excercises on my phone. I finally got someone on the line that knew what they were doing though, and the number was ported in 2 minutes. Oh well, it happens. And SERO is amazing. SERO even convinced my wife to try a Touch; before she hated the overpriced, overly complicated devices (her words).
Other carriers have problems too. I got a $4,000 bill from Verizon once. That was a shock. Some network error on their end.
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