[thesfactor]

Called back again and spoke to another kind lady called Linda - Advanced Tech Support. She apologized for the mistake and said she would take care of it for me. She told me that she had placed a credit on the account and it would appear in 3 business days max and asked me to hold off on paying my bill until the credit showed up. She said her supervisor had already approved the bill and it just needed to take effect. I have her employee ID as well and will wait until it shows up on my account. I also asked her to call me back in 3 days just to confirm the same thing. Hopefully everything will work out ok. Knowing Sprint this can all be a nightmare sometimes, I can almost see myself calling back in 3 days and having to explain the whole thing all over again to someone brand new and they pretty much tell me there is nothing they can do and the other person shouldn't have told me what she did...Sprint is bonkers sometimes!