[thesfactor]

Thanks for the replies guys. I just got a call back from Sprint (voicemail actually since I was in a meeting). The same supervisor Greg called back and said that the off-site team had denied the issue and that the charge was valid. He sounded apologetic and said that all he could do was issue a $49.95 credit on his end to "help out" with the process. If I accepted it then it would mean the issue is resolved. I guess he probably means well but I don't want Sprint's $49.95 help when they messed up in the first place, they should have fixed it then and there. This is all a bit ridiculous. He said he would call back another time in the voicemail. I will ask to be transferred to someone higher - probably escalations. Do you guys have any tips?