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If they weren't able to fix it in 3 HOURS, I'd tell them to replace it. Or take it into a store. I always have much better luck with Sprint stores.
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MPx-200 -> MPx(300) -> MPx-220 -> MotoRZR -> Moto V600 -> SMT 5600 -> PPC-6700 -> Treo 700wx -> Mogul -> Diamond -> Touch Pro -> TOUCH PRO 2 -> HTC EVO 4G
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