[msvakos4589]

This works, just did it. Called regular customer care, went to technical support, then tech support 2. The are sending out a new touch pro 2. Thanks for the heads up. I did have to wait about 40 minutes to get to advanced technical support, but got it done. The guy didn't even really ask me questions. He just gave me 4 choices of phones and the TP2 was the last choice. He said they've had alot of issues with the TP1. I told him i've been on hold forever and couldn't believe how long it was taking. . . i think he just wanted to get me off the phone since i complained how long i was waiting. Good luck. . ...

added email confirmation showing the upgrade!