Quote:
Originally Posted by eric12341
its interesting how confused our providers are when we try to alert them of the issue, their unwillingness to fix it also shows that they're in it for the $$$ and not customer satisfaction. desgraciados!
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The Sprint CSR I spoke with said she had a TON of phone calls about this issue today (they were closed yesterday when it began), and they have people working on the issue (no estimate on how long it will take to fix). I'm guessing not much will get done until the experts get back from the holidays. I understand the quality of CSR varies widely so you just had a less-informed one.