Quote:
Originally Posted by pesanchez26
the phone has to be (powered off) first, then do the steps u just did.
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I have powered off everytime I've tried but all it does is power back on.
I've am able to reset the device using the Clear Storage option suggested by Covkidd66 (thanks).
The reason I am so concerned is that I purchased the TP thru eBay and I hope it is not defective.
I never had this problem hard resetting my Mogul or Touch.
I think I'll bring it over to a 3rd party Sprint store and see what that say.